“More than just a new design…” That’s the callout that came with the recent emails promoting the updated InfoCentral portal.
But what do we mean by “more than”? Well, first let’s set the scene, and mention the feedback we’d received from a variety of dealers who’d asked Thermo King to:
- Retain the accuracy and completeness of Information: where “all available data is gathered and stored properly”
- Make it easy to use: through “an intuitive platform which helps increase productivity” using the best available technology
Delivering a portal that’s big on convenience
It’s certainly fair to say we’ve acted on these views and expectations. Understanding that there’s only so much time you have available to search for information, we’ve put a lot of thought into how it’s structured on InfoCentral.
Better still, the site is designed to simplify your experience:
- The top ‘blue bar‘ navigation helps highlight the most trending business- and technical-related subjects
- The bulletin board and ‘what’s new’ sections present all the latest updates you need to be aware of
- We’ve also added sections for product toolboxes and quick links to really put all the key information at your fingertips
- The user experience has also been enhanced by making the website more mobile friendly
- Plus, it’s also easy to quickly search and explore in your native language
Explore all navigation options
A final point worth emphasizing is the additional navigation aids available on InfoCentral:
- Click on the three horizontal lines icon top right (we call it the ‘burger’) and you’ll instantly see a full site map – which can be used to navigate to any bulletin, manual, brochure, or department asset.
- Click on the search function, and you’ll receive an answer to any query a detailed breakdown of all assets – as well as all related items
- Click on your preferred language, and we’ll also prioritize this in all relevant results – before detailing all the other options
Fine-tuning your search
Our search capabilities can also help if you’re looking for specific assets, but don’t know the exact title. With InfoCentral you can now just put in your interest area, for example ‘Advancer’ and the system will scan all files looking for matches.
This increased asset visibility is achieved with the help of metadata labeling, and Thermo King has been busy updating these tags on over 50,000 assets, as we moved them from the old platform to the new. All of which makes it easier to discover the widest possible range of relevant materials.
Not that we’re finished there. As well as the search function there are also filters. These serve up pre-populated assets that represent the most popular searches. If you’re looking for something different, then simply change the filters to any topic of interest (e.g., sustainability etc.).
Dealer feedback
Some of our dealers have already dived straight into the new InfoCentral. Their feedback to date has been overwhelmingly positive. To quote a few:
- “The site looks fantastic. Long overdue and well worth waiting for”
- “With your success we save time! And time is a luxurious thing today. Congratulations”
- “Been playing around with the site a lot. Then more I use it the more I like it”
Can’t wait to discover InfoCentral?
With InfoCentral you can experience a modern, intuitive portal and trusted communication flow. It’s a comprehensive refresh that’s designed to give dealers the exact information they want, when they want it.
To get started, log in to InfoCentral via iService (click on EMEA InfoCentral in the left hand menu). Your log in details remain the same as before.
And if you want to watch a quick tutorial video, we’ve also got you covered. Just click here to view a short ‘how to’ demonstration on all the new features.
