Everybody loves an app. They basically turn any smartphone into a game’s platform, an audio book, a menu, or a credit card (the list goes on, with 8.93 million smartphone apps to choose from!). Download them, and you open up a world of convenience, of actionable information, and access to smarter ways of doing things.
Which of course are outcomes our customers also value highly. Hence the development of a series of Thermo King apps. Each one serving a different task, but all sharing the same goal of putting insight, know-how, increased efficiency within easy reach – anytime, anywhere.
A pocket full of answers
Apps basically add an extra dimension to our customer offering, by helping them find answers to the kinds of questions being raised day-to-day.
For example:
- Where can I find the closest dealer in an emergency?
- What does an alarm code mean, and how can I fix it?
- How can we monitor and control reefer temperatures from the office?
There’s obviously a lot of data surrounding each Thermo King unit, and with a good app this insight is placed into the pockets of both drivers and Fleet Managers. So when it comes to the key activities they need to perform, we can confidently say “there’s an app for that!”.
Instant insight
A key role of our apps is to help customers better understand Thermo King technology, and to offer expert support if and when a potential problem occurs:
- The TK Tutor Series app: which brings a ‘how to’ guide to the roadside. Featuring Professor Kool, it provides drivers with step-by-step guidance for performing a range of common tasks – from starting the unit and changing the set point, to dealing with alarms
- TK Alarm Codes: talking of alarms, this app provides the detail on what different alarm codes mean – and what the driver should do about it. With it comes the reassurance of knowing that if a problem occurs, the cause and solution can be quickly identified – to help safeguard cargoes and ensure smooth delivery
- TK Dealer Locator: the ideal app for customers to find their nearest, most relevant TK authorized dealer. Users can set their search radius, and select between type (sales, service, or both), mode (bus, rail, truck, and marine) and other functions
Remote insight
As for building excitement with Fleet Managers and owners, TK apps can help inspire a more informed and responsive operation – giving them a specific window into what’s happening and where:
- TK Notify: which enables the office team to customize tracking notifications to stay updated on performance and progress. For example, the information presented can detail the location of individual units, their operational mode, and temperature settings
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TK Reefer: an app that offers Bluetooth® connectivity and direct interactivity with SLXi and Advancer units. That means the ability to remotely change the temperature set-point, identify any alarms triggered, and to maintain a clear view of journey location, time, and remaining electric hours etc.
Strategic insight
A final grouping of TK apps can be seen as providing the ‘big picture’ insight needed by Fleet Managers to help them run smarter and more cost effectively:
- TK Comcom: a comparison tool that enables customers to place different units next to each other to help with assessing different capabilities – and to find their ideal option
- Fuel Saver: An online calculator that helps firms estimate the total fuel savings that come with switching to Advancer
- TK SmartSaver: an app for dealers to work with clients in determining their fuel savings, CO2 emissions, and trees saved – all against a set target
- TK Advancer Reality: which offers an interactive augmented reality experience for customers to see the Advancer unit from inside and out, to help showcase the technology and its market-leading capabilities
Inspire your customers with TK apps
By knowing your TK apps, you can talk to customers about their full end-to-end digital coverage. Better still, you’ll be able to demonstrate the full value of connected solutions – alongside the enhanced control, visibility, and reassurance these deliver.
That’s why it always pays to remain familiar with the TK app family – which you can do by following the links below:
